Microsoft Dynamics CRM
Dynamics CRM/xRM – Customer Relationship Management
CRM Software allows organizations to drive profitability and increase bottom line by tracking prospects, current customers, vendors, and many of other metrics. You can add activities from marketing, sales, customer support and billing to develop a comprehensive picture of your business, and gain greater control of your profits.
Microsoft Dynamics CRM software is being embraced globally, with more than one million users now taking advantage of this powerful, flexible and affordable business solution.
Plug and Play
Microsoft Dynamics CRM can be implemented 100% out of the box. It’s extraordinarily flexible and easy to learn. This ‘plug and play’ feature is great for businesses who have common needs for CRM to solve.
For businesses with more complex needs, Microsoft Dynamics CRM can also work as a platform called xRM (the ‘x’ stands for “extended”). By approaching Dynamics CRM as a development platform, ADS Business Intelligence tailors the software to deliver the exact information that your organization needs.
It’s all in the name of greater profitability, stronger customer relationships, and more controlled efficiencies in a familiar Microsoft system.
Bottom Line Impact
Dyamics CRM continually delivers ROI to your sales team. It puts powerful tools in their hands, empowering them to deliver their best. Your sales team benefits from:
- Stronger forecasting tools, showing trends earlier and more completely
- Quicker, more consistent customer engagements through advanced workflow capabilities
- Real-time views into key sales metrics to help prioritize daily activities
Immediate Benefits
CRM’s impact on an organization is nearly immediate. You’ll see benefits right away, like:
- Invaluable time savings for sales operations, planning and management
- Improved customer satisfaction through reduced response time to customer questions or problems
- More accurate answers to customer requests built on more accurate customer information
- Complete access to any file or communication linked to that customer
Tailored Options (xRM)
Our options for tailoring a CRM system are as open-ended as our clients’ needs. We can take the customer information shared through Dynamics CRM software and help you use it to run sales and marketing initiatives. Or, use the same system to develop other management tools, such as donor management or association management. We can help you access your CRM system any time, anywhere, from any web-enabled device (like your laptop or your phone)